stonenax.blogg.se - Nextiva support ticket

Create unlimited customized reports quickly and easily.īy extending the level of customer service during the support ticket process, businesses can increase customer satisfaction and encourage repeat business.

Access a suite of detailed graphical reports via the browser-based portal.

Create, customize, and manage no-code call flows.

Companies can place calls for multiple ticketing queues, each using a different call flow.

Manage multiple ticketing campaigns simultaneously.

Automatically place status update calls via an uploaded list or through direct integration with an existing ticketing system.

Use Support Ticket Update in Advanced IVR to: Virtual Agents that autonomously handle routine and repetitive transactions make outbound calls to customers with support ticket updates, keeping customers informed and freeing the support staff to focus on resolving tickets. Using Advanced IVR, companies can provide automatic notifications whenever support tickets are updated. While the company wants to continue its level of customer service, they find that the time spent on contacting their customers with updates could be better spent on resolving cases. Customers feel assured that support representatives are actively working on their case. Keeping customers informed plays a big part in the customer service experience.įor example, the support department of a company understands the value of notifying their customers when requests are updated.

When customers rely on businesses to provide help through the support desk, they appreciate knowing the progress of their requests.